Client care
How can we help?
A real person reads everything that comes in, Monday to Saturday, and answers within one working day.
Shipping
Complimentary across India, dispatched within two working days. Metro addresses usually arrive in two to three days, everywhere else in four to six.
International delivery to the UAE, UK, US and Singapore takes five to eight working days. Duties are calculated at checkout so nothing is owed on arrival.
Atelier pieces are made to order. Allow three weeks before dispatch — we will write to you with a date once the order is placed.
Returns and exchanges
Fourteen days from delivery on unworn pieces with tags attached. Within India, returns are free and we arrange the pickup.
Exchanges for a different size are free anywhere we ship. If the size you need has sold out we will tell you rather than hold the order open.
Atelier and made-to-order pieces can be exchanged for size but not returned, since they are cut for you.
Sizing
Our pieces are cut generously. If you are between sizes, take the smaller one — the volume is drafted in, not added by sizing up.
Every product page carries a measurement table of the garment laid flat, in centimetres. Compare it against something you already own and like the fit of.
If you are still unsure, write to us with your usual size in two brands and we will tell you what we would send.
Garment care
Handloom cotton: cold machine wash on a gentle cycle, line dry in shade. It will soften considerably after three washes.
Natural indigo: wash separately for the first four washes, cold water only, never in direct sun. It is meant to lighten.
Pleated silk-cotton and anything hand-embroidered: dry clean only. Iron pleats on the reverse, never across the fold.
Tracking an order
A tracking link goes out by email and SMS the moment your parcel leaves us. If it has not arrived within an hour of the dispatch note, check the spam folder before writing to us.
For anything that looks stuck in transit for more than 48 hours, send us the order number and we will chase the carrier ourselves.
Write to us
Include an order number if you have one. For sizing questions, tell us your usual size in two brands you wear often.
care@paddmmaja.com
Telephone
+91 22 4000 1100
Monday to Saturday, 10am – 6pm IST
Press and partnerships
studio@paddmmaja.com


